DESCRIPTION:
We are looking for a skilled and detail-oriented Customs Head to lead our customs clearance operations in the freight forwarding sector. This key role involves ensuring full compliance with local, regional, and international customs regulations while maintaining exceptional service standards for our clients. The ideal candidate will bring strong leadership abilities, excellent problem-solving skills, and extensive experience in customs brokerage and freight forwarding practices.
ROLE RESPONSIBILITIES:
- Supervise and manage customs clearance operations for both import and export shipments.
- Ensure precise classification of goods, accurate duty calculations, and timely submission of required documentation.
- Stay current on customs regulations, tariffs, and trade compliance standards.
- Guarantee adherence to all applicable customs laws and regulations.
- Handle and resolve audits, disputes, or penalties related to customs.
- Develop and implement strategies to mitigate risks and enhance compliance.
- Serve as the primary contact for clients regarding customs-related inquiries.
- Offer expert guidance on trade compliance, duty savings, and logistics strategies.
- Cultivate strong working relationships with customs authorities and other relevant entities.
- Lead, train, and support a team of customs brokers and clearance professionals.
- Establish performance objectives and conduct regular evaluations of team performance.
- Promote a culture focused on efficiency, continuous improvement, and excellence.
- Track and analyze key performance metrics (KPIs) for customs operations.
- Identify process improvement opportunities to optimize clearance times.
- Generate and present regular reports to senior leadership on customs operations and performance.
QUALIFICATION AND SKILL REQUIREMENTS:
Required
- Customs Brokerage license preferred but not required
- Professional working proficiency in Mandarin a plus
- Bachelor’s degree or equivalent experience in customs compliance
- Minimum 5 years of directly, related customs compliance experience
- Proficiency of Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Knowledge of U.S. Customs regulations required
- Excellent verbal and written communication skills
